![]() ![]() My roommate submitted one on their website and got a short response, so at least they confirmed that they got our message that we're moving out when our lease ends on July 15. I submitted a move-out notice 60 days in advance on their website, to which I got no response, so I sent them a written notice a week later to make sure they received it. To this day, I don't know if they ever trapped the animals or patched the holes correctly. After submitting multiple maintenance requests online and trying to contact AIM about it for LITERALLY 4 MONTHS WITH NO RESPONSE, I finally called a pest control company myself to do an inspection, and they said we had squirrels, chipmunks, birds, and bats AT MINIMUM living in our roof, and the holes in the roof were big enough for possums and raccoons to get in as well. Around January, we started hearing loud scratching and thumping in the attic that was loud enough to wake us up at night. Back in the fall, AIM sent maintenance out to the house to haphazardly fix a bunch of things before a scheduled city inspection, and one of the things they did was slap some wood over some holes in the roof, but they never made sure the animals who made the holes were out of there. Some of the more "normal" problems we had were a spider-infested basement (I realize that's pretty common, but ours was excessive), a mouse in the kitchen, carpenter ants everywhere (some had wings), and carpenter bees in the porch. During the stay-at-home order in the COVID-19 pandemic, AIM became almost impossible to reach, despite their voicemail recording saying they were all working from home. Some of those issues were fixed right away, but only after we went into AIM's office in person, and when we had to call emergency maintenance as our basement flooded with sewer water. a completely blocked sewer line, broken toilet, severely cracked kitchen floor tiles, multiple smoke detectors not working, a soft spot in the floor of the porch, rotting wood around the windows, etc.). We soon discovered that the house was full of maintenance issues when we moved in, some of which were actually dangerous (ie. We started going to their office in person whenever we had an issue. It suddenly became very difficult to get ahold of AIM via phone or email. They scheduled the carpets to be cleaned ON THE DAY we were moving in (which we had told them in advance), so we had to cram all of our furniture and boxes in the one room in the house that had hard floors so that the carpets could dry. Working with AIM for the past year has felt like a constant battle. As soon as we signed the lease, however, everything started going downhill. When my roommates and I were looking for a home in Kalamazoo, we had high hopes when we found AIM because Austin was polite, responsive, and helpful when we were inquiring about the house (514 Forest St), which we ended up moving into. ![]()
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